Legal

Refund & Cancellation Policy

Effective date: April 18, 2026

Last Updated: April 18, 2026  |  Questions? hello@delsoftware.io

Summary: DEL Software provides professional services (software development, CRM integration, and marketing campaigns). Because we deliver custom work, refund eligibility is tied to project milestones and delivery stages. All charges are in United States Dollars (USD).

1. Our Services & Delivery Model

DEL Software delivers three primary service categories:

Because all work is custom and labor-intensive, refund eligibility depends on the stage at which a cancellation or dispute occurs.

2. Refund Eligibility

2a. Pre-Work / Before Project Start

If you cancel your project before any work has begun (within 48 hours of payment and before a kickoff call or discovery session), you are entitled to a full refund of any deposit paid, less any third-party payment processing fees charged by Stripe or Square (typically 2.9% + $0.30 per transaction).

2b. During Active Development (Milestone-Based)

Once a project is underway, refunds are calculated based on work completed to date:

Completion percentage is determined by our internal project tracking, milestones agreed upon in the project proposal, and documented work logs, which are shared with the client upon request.

2c. Newsletter Marketing Campaigns

Marketing campaigns that have already been scheduled or distributed are non-refundable, as costs for media placement and copywriting are incurred upfront.

Campaigns not yet distributed may be eligible for a partial refund of up to 50% of the campaign fee, less any creative work already completed.

2d. Monthly Retainer Agreements

Monthly retainers may be cancelled with 30 days' written notice sent to hello@delsoftware.io.

The current month's retainer fee is non-refundable once the billing cycle begins, as resources are allocated and work commences at the start of each cycle. Cancellations take effect at the end of the next full billing period.

3. Cancellation Process

To cancel a service or request a refund:

  1. Send a written cancellation request to hello@delsoftware.io with subject line: "Cancellation Request – [Your Name / Company]".
  2. We will acknowledge your request within 2 business days.
  3. Our team will review the project status and calculate any eligible refund within 5 business days.
  4. Approved refunds are issued to the original payment method (Stripe or Square) within 5–10 business days.

4. Delivery & Fulfillment Policy

DEL Software commits to delivering all agreed-upon work within the timelines specified in the signed project proposal. Typical timelines:

If DEL Software fails to deliver agreed services due to circumstances within our control, and resolution cannot be reached within 14 days, the client is entitled to a proportional refund for undelivered work.

5. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

6. Disputes

We strongly encourage clients to contact us directly at hello@delsoftware.io or +1 (515) 420-1872 before initiating a payment dispute or chargeback with their bank. Most issues can be resolved quickly through direct communication.

Initiating a chargeback without first contacting us may result in termination of services and may affect our ability to work with you in the future.

7. Contact for Refund Requests

DEL Software
Email: hello@delsoftware.io
Phone: +1 (515) 420-1872
Hours: Monday – Friday, 9 AM – 6 PM ET